Refund and Returns Policy

Return and Refund Policy

Thank you for shopping with Kona’s Corner. We value your satisfaction and aim to ensure a smooth and transparent process for returns and refunds. Please carefully review our policy below:

Eligibility for Returns

  1. Timeframe: You may request a return within 7 to 10 working days of receiving the product.

  2. Condition: Items must be unused, in their original condition, and with all tags, manuals, and packaging intact.

  3. Exceptions: Certain items, such as customized products, perishable goods, or items marked as “final sale,” are not eligible for returns. Please check the product details before purchase.

Return Process

  1. Contact our customer support team at support@konasbd.com or call us at +8801779005953 to initiate the return process.

  2. Provide your order number, receipt, and reason for the return.

  3. Our team will guide you through the return process and provide instructions on how to send the product back.

Refund Policy

  1. Processing Time: Once we receive and inspect the returned item, we will process your refund within 7 to 10 working days.

  2. Mode of Refund: Refunds will be credited to the original payment method or as store credit, as per your preference.

  3. Deductions: Shipping charges, if applicable, are non-refundable. For defective or damaged products, we will cover the return shipping costs.

Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please initiate the process within 7 to 10 working days of receiving the product.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with evidence (photos or videos). We will prioritize resolving the issue through a replacement or refund.

Contact Us

For any questions or concerns regarding our Return and Refund Policy, please reach out to us:

We appreciate your trust in Kona’s Corner and are committed to ensuring a hassle-free shopping experience.

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